If you're looking for personalized assistance purchasing a package, you can call or text our sales number: (855) 593-2203 between 9am and 8pm EDT. If you have already purchased a package or have any other inquiries, please utilize the CHAT WITH 100x button in the bottom right corner of the website, or reach out to Guest Services.

You have your eye on an all-inclusive destination package - now what? Here's a walkthrough of our package browsing and purchasing process:

1. Navigate to the packages page. Answer a few quick questions to get package recommendations tailored to your vacation style. You’ll be able to adjust your filters to plan ahead of the on-sale, favorite the options you’re considering, and even share your picks with your fellow travelers.
2. Click “Buy Now” on the package you’d like to buy. You will be directed to the exact package on Tixr. 
3. Once on Tixr, click the blue (+) sign in the bottom-right corner of the image.
4. If you wish to proceed, click Checkout.
5. After the package is in your cart, a timer will appear in the top-right corner of your screen. The timer reflects the remaining time you have to complete the purchase process. 
6. You will then be prompted to purchase add-ons such as additional nights, if available. You can click “No Thanks” on the bottom-right, or click the blue (+) sign and then “Add to cart & proceed.”
7. At this time, you will be prompted to pay in full or select the payment plan. Make sure you keep the PROMO CODE field empty. 
8. If you select the payment plan, additional details will appear. After reading this information, click “I agree – Checkout”
9. You will be prompted to create a new Tixr account or log into your existing account.
10. There is no need to create an account with Tixr ahead of time. If you already have an account with Tixr, we advise checking to make sure you remember your password by logging into your account.
11. After logging in via Tixr, you will be prompted to provide a Will Call Name which is the lead guest on the package. PLEASE NOTE: the lead guest name does not have to be the cardholder, but cannot be changed or transferred. 
12. Next, you will be prompted to add your phone number, shipping address, agree to event policies, and select your travel insurance interest. 
13. Once you’ve finished submitting payment information, click the purchase button to complete your order.
14. After your package has been purchased, you will see an on-screen confirmation, followed very shortly by a Tixr confirmation email.
15. All you need to do now is purchase your flights to Cancún. See you on the beach!

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Yes – you can break up the cost of any Brandi Carlile's Girls Just Wanna Weekend package by taking advantage of our payment plan at the time of purchase! The 5% deposit is based on your total order cost. The payment plan option must be selected during the checkout process and cannot be applied after an order has been submitted. There is a $50 fee to join the payment plan.

Only one credit card can be used to make the initial payment and that card will be automatically charged for all future installments. If the credit card on file needs to be updated for future installments, please follow THESE directions to make the change.

That's ok, it happens, we got you. If you receive an email stating you missed a payment, follow the instructions inside, or head to this link.

If you update your payment method to a new card, your payment will attempt to process automatically. If your new card does not process successfully, reach out to the Brandi Carlile Girls Just Wanna Guest Services team and we will attempt to process it on our end through Tixr.

Please note: We will honor the 10 day grace period (noted on the Tixr link above) whenever possible, but past due orders may be at risk of cancellation earlier.

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The waitlist may be activated once a package sells out. Waitlist packages are not guaranteed packages. The checkout process will be similar to the general purchase process, but you will know you are accessing a waitlist package as it will make note of it multiple times during the checkout process. You will input billing information and select how long you wish to remain on the waitlist. An initial confirmation email will be provided confirming you have joined the waitlist.

If a package becomes available, the waitlist will then process. There is no advance warning when the waitlist may run. It could happen at any time. If your order is next, you will be charged in full (if you did not select the payment plan) and sent a Tixr confirmation email. Packages may open for a number of reasons any time before the event – whether shortly after the On Sale or within weeks of the event. You can remove yourself from the waitlist any time by logging into your Tixr account. However, you should be aware that all sales are final if you are charged and receive a waitlist package.

If you have already purchased a package and your preferred waitlisted package becomes available, we will allow you to change packages so long as the new package is not a downgrade from the original package. In order to receive a refund, the lead guest name must be exactly the same on both packages and Guest Services must be contacted within 24 hours of the waitlist package processing.

You are welcome to waitlist multiple packages, but all waitlist orders are non-refundable if they are ultimately granted. Packages may open for a number of reasons any time before the event – whether shortly after the On Sale or within weeks of showtime. You can remove yourself from the waitlist any time by logging into your Tixr account. All sales are final if you are charged and receive a waitlist package(s).

Barceló Maya Resort Packages (4, 5, or 6 nights) include:

• All-inclusive stay with unlimited food and beverages
• Access to resort amenities including gyms, pools, and beaches
• Access to Pool Stage performances, Main Stage performances, and curated activities all weekend long
  
  • Main Stage performances begin January 14, 2027
  • Pool Stage performances begin January 15, 2027
• Airport transportation to and from the resort via exclusive event shuttles
• Official Brandi Carlile’s Girls Just Wanna Weekend Welcome Gift

Hilton Tulum Packages (4 nights) include:

• All-inclusive stay with unlimited food and beverages
• Access to resort amenities including gyms, pools, and beaches
• Full access to BrandiLand, including:
  
  • Daytime activities
  • Pool stage performances
  • Nightly Main Stage performances at the concert venue
  • Food and beverages served within event spaces
• Transportation between Hilton Tulum and Barceló Maya from 11 AM through post-show each concert day
• Airport transportation to and from the resort via exclusive event shuttles
• Official Brandi Carlile’s Girls Just Wanna Weekend Welcome Gift

Please note: Hilton Tulum guests do not have access to Riviera areas outside the concert venue or the Palace section of the Barceló resort.

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‍What’s not included in my package?

• For both Barceló Maya and Hilton Tulum:
  
  • Event merchandise (outside of the Welcome Gift)
  • Spa treatments
  • Room service (except Premium Level packages at Barceló, which include complimentary room service)
  • Select premium restaurant menu items
  • Off-site adventures
• Both resorts may offer additional amenities or services that are not included in their all-inclusive plans.

Show access is only sold as part of our event packages. We want you to stay and enjoy yourself, so we do not currently offer tickets without resort accommodations.

Packages went on sale at 1pm EDT on Wednesday, April 8th, 2026.

All packages are non-refundable, per the event Purchase Policy. Although travel insurance is not required, we highly recommend it to give folks greater peace of mind with their travels. We've partnered with Wanderwell to offer guests an affordable solution during or after package checkout.

If you're interested in "Cancel for Any Reason" coverage, this option is available only after your booking is complete, directly through Wanderwell.

Please click here to learn more.

Only one credit card can be used for the initial purchase. If you opt for the payment plan and need to update the credit card on file for future installments, however,  please follow THESE directions to make the change.

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During the online purchase process, there is a prompt to input a Will Call Name. This Will Call Name is considered the lead guest and may be different from the Tixr account holder. The lead guest has main authority over the package and cannot be modified post-purchase. All lead guests will receive login details for their personal event Guest Dashboard within 3-5 business days after purchase. This is where lead guests can review package information, add the youngest family members, submit additional guest and flight details, and place proximity and room requests. Off-site adventures and additional add-ons can be purchased via the Guest Dashboard, but please know that any credit card can be used for adventure and add-on bookings.

The lead guest will receive all communication about the package and event. Additional guests will begin to receive event specific information once their contact information is submitted in the Guest Dashboard.‍

All additional guest names for each package must be submitted within the Guest Dashboard by Wednesday, December 16th, 2026. After this date, there will be a $100 fee to add or change an additional guest name to your package for check-in.

New purchasers that secure a package after this deadline will be given an extension to submit their additional guest names without charge. Lead guests will have approximately 5 days (120 hours) from receiving the Guest Dashboard welcome email to submit additional guest names without charge. After this 5 day grace period, the $100 fee will be automatically applied for all updates or changes requested to additional guest names. This grace period extension only applies to those that purchase a package after the Wednesday, December 16th deadline.

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If you'd like to purchase a package as a gift for someone else (so nice!), enter the RECIPIENT'S name as the Lead Guest (Will Call Name) during the purchase process. All other guest info will be collected via the Guest Dashboard.

‍If the incorrect lead guest name is submitted, you MUST notify Guest Services within 48 hours of your purchase. Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs.

Our Run of House rooms offer event access at our most affordable price, equipped with all the amenities and comforts you need to enjoy your stay. A Run of House room can be any room type within the Brandi Land | Riviera, Brandi Land | Beach & Caribe, or Colonial sections of the resort.

All Run of House packages are designed for adults only (18+), as you could be assigned a room within Brandi Land | Riviera. Child add-ons aren’t available for this package type, so if you plan to bring your family, please select a package located in Brandi Land | Beach & Caribe or Colonial.

The Premium Level service offers an elevated experience. All Premium Level packages include access to the Premium Lounge in the lobby, room service at no charge, a VIP mini bar, and daily hydrotherapy. Additional perks are available pending availability.

In addition to all Riviera packages, the following select Premium Level packages will be granted access to the Palace section of the resort:

• Brandi Land | Beach & Caribe | One Bedroom Suite I Premium Level
• Brandi Land | Caribe | Junior Suite I Swim-Up I Premium Level
• Brandi Land | Caribe | One Bedroom Suite I Swim-Up I Premium Level
• Colonial | One Bedroom Suite I Premium Level

Each package type specifies the number of adults (18+) included, minors (0-17) must be added post purchase via the Guest Dashboard so be sure to select an option that fits your party. Only one lead guest name is submitted during the purchase process, but additional guest names must be submitted within the Guest Dashboard. Check out the pricing grids and filters on the ticketing page to review packages and occupancy options.

All families are encouraged to check out the pricing and occupancy options for minor/infant add-ons. Restrictions apply, so please review the Family Packages section for more information.

Only the lead guest name and contact info will be collected at the time of purchase. The lead guest has main authority over the event package and cannot be modified post-purchase. All additional guest names will be collected within the Guest Dashboard.

The lead guest will receive all communication about the package and event. Additional guests will begin to receive event-specific information once their contact information is submitted in the Guest Dashboard.

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During the package purchase process for event packages, there is a prompt to input a Will Call Name. This Will Call Name is considered the lead guest and may be different from the Tixr account holder. The lead guest has main authority over the event package and cannot be modified post-purchase as all packages are sold as non-transferable. Please refer to our Purchase Policy for complete details. That being said, we're here to make your experience as enjoyable as possible. We understand life happens so if you email us, we are happy to assist you with an official name transfer for an additional fee. Please reach out immediately and we will work through the process with you!

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The package pricing is inclusive of all processing fees. A $100 Tixr processing fee is included in all package prices.

If you select our payment plan option, there will be an additional $50 fee. 

All additional guest names for each package must be submitted within the Guest Dashboard by Wednesday, December 16th, 2026. After this date, there will be a $100 fee to add or change a guest name to your package for check in. If an additional guest arrives at the resort and has not been registered in the Guest Dashboard, they will not be able to check in until this fee has been paid.

Any changes you request after your purchase is complete, to the extent permitted in our sole discretion, shall result in additional costs. If you need to transfer your reservation to another guest, our team can assist. Please email us to request an official name transfer, which is available for an additional fee.

The Barceló and the Hilton Tulum may offer extra amenities that are not included in the resort’s all-inclusive plans, such as spa treatments, exclusive dining experiences, off-site adventures, and more. Finally, please be aware that all Mexico residents will be subject to a 16% added VAT tax, which will be charged as an incidental to the credit card provided to the resort at check-in. Important: any non-residents who fail to provide their passports and immigration cards to the resort at check-in, will also incur this charge.

Of course! Please review the Family Occupancy and Pricing grids to make sure you choose a package that allows you to bring your desired family members. It may be necessary to purchase multiple event packages to accommodate your family. Barcelo packages only: Guests ages 0-17 are not included during the purchase process. Instead, once your package purchase is complete, availability permitting, you will be able to add your kids through your Guest Dashboard. The Guest Dashboard will become available within 3-5 business days after purchase.

Please note: While Girls Just Wanna Weekend welcomes guests of all ages, some packages have specific age restrictions and limitations for families:

• Run of House Packages: Add-ons for minors (17 and under) are not available with this package type. If you’re planning to bring your youngest family members, please select a different package.
• Riviera Packages: These packages are adults only and do not allow minors (17 and under).
• Swim-Up Packages in Beach and Caribe: Families must have children who are at least 8 years old at the time of the event to book this room type. If traveling with younger kids, we kindly ask that you select a different package. (Note: This restriction does not apply to Riviera swim-up rooms, as minors (17 and under are not permitted in this section.)
• Hilton Tulum is a family-friendly option; however, a standard adult pricing applies to all guests. Discounted pricing for minors ages 0-17 is not available. We kindly ask that you purchase a package for the total amount of guests in your reservation (including infants and minors).

Barcelo features the Barcy Kids Club, located in both the Maya Beach and Maya Colonial sections of the property. The club welcomes children aged 4 to 12 and is staffed by a professional team of entertainers, providing a fun and supervised environment where kids can play while parents take some time to relax.

For guests seeking private babysitting services, we recommend reaching out directly to the resort's front desk, who will be happy to assist with more information and arrangements.

First of all — we totally get it, and you are not alone in feeling that way! But here's the truth: coming solo to Girls Just Wanna Weekend might just be the best decision you ever make! Our event is renowned for the extraordinary sense of community it creates, and some of our most passionate returning guests started out exactly where you are right now — a little nervous, ticket in hand, wondering if they'd fit in. They did. You will too. Solo attendees consistently tell us they felt safe, welcomed, and embraced from the very first day. This is one of the most inclusive, warm-hearted communities in live music, full of people who show up with open arms and open hearts. Single-occupancy packages are available, so there's truly nothing standing in your way. Come alone and leave with friends for life!

Girls Just Wanna Weekend offers the following additional nights in Barcelo:

• Wednesday, January 13th
• Monday, January 18th

These optional nights will be available as an add-on during the purchase process, and after purchase via the "Event Add-ons" in your Tixr account, availability permitting. Please note: Additional nights at Hilton Tulum are not offered through us, you are welcome to reach out to the resort directly.

If you desire an additional night that is not within our offerings, please contact the resort directly to inquire about options to extend your stay. If you book an additional night directly with the resort and secure the same room & bed type as your event package, please plan to submit your reservation details within the Guest Dashboard. We will do our best to link the reservation, but we cannot guarantee you will be in the same room for the entire duration of your stay in this case. 

A variety of room types on our website are not available directly through the resort. Please contact Guest Services with any questions!

We can only guarantee Premium Level services with our Premium Level event packages. You may inquire about possible upgrade options with the Barceló Maya staff after event check-in, pending availability. 

To enhance the overall GJWW Pool Stage experience and improve crowd flow, the Pool Stage will be moving to the Riviera Pool for GJWW8!

This new setting offers excellent views of the stage from the pool, the surrounding deck area, or the beach (with ample chairs and shade 😎). 

From Friday to Sunday, all Beach, Caribe, and Colonial guests can enjoy access to the Riviera pool. Access will begin in the morning and last 1 hour after the pool stage performances finish each day. 

Please note, the Riviera buffet remains exclusive to Riviera guests. During pool stage performances, guests from other properties are encouraged to enjoy the Rancho Grande buffet, just a few steps away. 

Minors are more than welcome to join the Pool Stage events — a waiver will be required in advance. More info to come, closer to GJWW8. 

We can’t WAIT for you to see the new Pool Stage…

See you there?! 🤘

Event wristband pickup takes place during check-in at your resort. We will not mail them to your home address. ‍

Please Note: the barcode in your TIXR email is NOT your ticket for the event.

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Headlining music is scheduled for January 14th-17th, with music typically starting between 6:30 PM - 7:30 PM. Pool stage performances kick off mid-afternoon on January 15th. Specific set times will be confirmed and shared closer to the event - stay tuned!

If you’re arriving on the first day of music and don’t want to miss any performances, we suggest you travel in as early as you can! We advise all guests factor in at least 2.5 hours (with the potential of up to 3-4 hours) to get from Cancún International Airport, through customs, on the shuttle, and checked in to the resort.

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Yes! — Girls Just Wanna Weekend is proudly committed to creating an inclusive and welcoming experience for guests of all abilities. We encourage you to make any accessibility requests as early as possible so we can thoughtfully review and accommodate your needs. The Guest Dashboard will also have a section to submit accessible requests so please stay tuned, you will receive access 3-5 business days after purchase. If at any time you have specific questions or concerns about the accessibility of the event, please reach out to our Guest Services team.

If you need a wheelchair accessible room please book one of the following packages:

• Brandi Land | Beach & Caribe | Superior - King and Two Doubles
• Colonial | Superior - King and Two Doubles
• Brandi Land | Riviera | Junior Suite I Ocean View - King and Two Doubles
• Brandi Land | Riviera | Junior Suite I Garden View - King and Two Doubles

An accessible viewing platform will also be available at the Main Stage concert area for guests with disabilities and one companion. An accessible wristband (available for pickup on-site) is required to access the platform. Space is available on a first-come, first-served basis, and saving seats is not permitted.

Please note: Service animals are not permitted at Barceló Maya resort.

If you use assistive technology such as a screen reader, Braille display, or TTY and experience difficulty accessing event information online, please reach out to Guest Services. When you do, including your preferred format, the web address of the content, and your contact details will help us respond as helpfully as possible.

Please don't hesitate to contact Guest Services  with any questions or concerns, we are here to help!

The venue is general admission. There is no assigned seating in the venue, however, we do have ample seating around for anyone needing a dance break!

Want to Bring Your Own Chair? Foldable stadium seats and collapsible stools not exceeding 18" W x 18" H will be allowed to be brought into the venue. For the safety of all guests, authorized seating will only be allowed in a clearly defined area and must be removed each night.

Full-size camping chairs, folding plastic chairs, banquet chairs, and beach chairs will not be allowed in the venue.

Yes! There will be food and beverage options within the Main Stage concert area and endless complimentary beverages.

There are no specific dress guidelines for the resort or concert venue in general. Shirts and footwear are required at all resort restaurants and buffets, but please be aware that some restaurants and bars require slacks and closed-toe shoes.

Yes! You can enjoy the Day Stage performances from the pool.

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Yes, there will be a charity auction at the event! Additional details will be provided closer to the event.

Riviera is an adults-only section per the resort’s general policy. However, for internal event purposes, families of the Brandi and 100x teams may be present in this area. You may see some younger guests within Riviera beginning 1/13, and children and families will also be permitted for the Pool Stage performances on January 15, 16, and 17.

All Beach, Caribe, and Colonial Families (including minors) can enjoy access to the Riviera pool space along with drink service beginning when the pool opens in the morning through 1 hour after the end of Pool Stage performances daily. A waiver will be required at check-in for all minors accessing this area. Outside of performance hours, the Riviera Pool will remain adults-only.

All guests may check-in separately and still experience a seamless check-in, so long as they have been registered in the Guest Dashboard by the lead guest. Late arrivals are no problem, as our staff will be available for the duration of the event to accommodate guests and any needs. However, all additional guest and flight details need to be provided to us in advance via the Guest Dashboard to ensure the smoothest check-in possible.

Resort check-in time is often around 4:00 PM. The Barceló Maya and the Hilton Tulum have assured us that they will do everything in their power to have rooms prepared as early as possible, though it is unlikely that check-in would occur prior to 3:00 PM. If you arrive before your room is available, the resort will store your luggage and we will be happy to provide you with your resort credentials so that you can enjoy amenities while your room is being prepared.

We always do our best to accommodate requests within your booked collection and category. Your room location is determined by the package type you purchased, which corresponds to a specific section of the resort shown on the map.

While we’re happy to receive requests (such as being near friends or preferred areas), please note:

• All room and proximity requests are subject to availability and cannot be guaranteed
• Rooms can only be assigned within your booked section
• Package types in different sections of the resort cannot be placed near each other
• Requests for locations outside your package type cannot be accommodated.

Guests who purchase a package at Brandi Land Riviera will have full access to Riviera, Beach, Caribe, Colonial, Tropical, and Palace. 

Guests who purchase a package at Brandi Land Beach & Caribe or Colonial will only be granted access to the Beach, Caribe, Colonial and Tropical areas and amenities. Access to Riviera areas outside the concert venue is not permitted. Access to the Palace section of the resort is only  permitted for the following packages:

• Brandi Land | Beach & Caribe | One Bedroom Suite I Premium Level
• Brandi Land | Caribe | Junior Suite I Swim-Up I Premium Level
• Brandi Land | Caribe | One Bedroom Suite I Swim-Up I Premium Level
• Colonial | One Bedroom Suite I Premium Level     

Guests who purchase a Hilton Tulum package will have full access to events and facilities within BrandiLand – daytime activities, pool stage performances, nightly main stage sets in the concert venue, and the food and beverages offered in those spaces. Access to Riviera areas outside the concert venue is not permitted, nor is access to the Palace section of the resort.

The Hilton Tulum resort is located approximately 20–25 minutes from the Barceló. Transportation between Hilton Tulum and Barceló will be provided daily from 11:00 AM through the end of the final performance each night.

This schedule is designed to align with the main event programming, including pool stage performances and evening shows. Guests staying at Hilton Tulum are encouraged to plan accordingly, as transportation is not available during early morning hours. A detailed event schedule will be released closer to the event to help you plan your weekend.

Guests who purchase a Hilton Tulum package will have full access to events and facilities within BrandiLand – daytime activities, pool stage performances, nightly main stage sets in the concert venue, and the food and beverages offered in those spaces. Access to Riviera areas outside the concert venue is not permitted, nor is access to the Palace section of the resort.

Guests are welcome to walk up at all resort buffets as reservations are not necessary. Some restaurants require reservations that can be made upon arrival at the resort. 

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Room service is included with these event packages:   

• Brandi Land | Riviera | Junior Suite I Ocean View I Premium Level
• Brandi Land | Riviera | Junior Suite I Swim-Up I Premium Level
• Brandi Land | Riviera | One Bedroom Suite I Ocean View I Premium Level
• Brandi Land | Riviera | One Bedroom Suite I Swim-Up I Premium Level
• Brandi Land | Riviera | Governor Suite I Ocean View I Premium Level
• Brandi Land | Riviera | Governor Suite I Swim-Up I Premium Level
• Brandi Land | Riviera | Presidential Suite I Ocean View I Premium Level
• Brandi Land | Beach & Caribe | Junior Suite I Premium Level
• Brandi Land | Caribe | Junior Suite I Swim-Up I Premium Level
• Brandi Land | Beach & Caribe | One Bedroom Suite I Swim-Up I Premium Level
• Brandi Land | Beach & Caribe | One Bedroom Suite I Premium Level
• Brandi Land | Caribe | One Bedroom Suite I Swim-Up I Premium Level
• Colonial | Junior Suite I Premium Level
• Colonial | One Bedroom Suite I Premium Level
• All Hilton Tulum packages

The room service menu has a wide variety of options. Room service is complimentary for all guests with a Premium Level event package. All other guests are welcome to request room service for an additional charge. Details about food and drink options, along with prices, hours and more will be provided in your room. The pricing varies based on the items chosen from the menu.

The 24-hour Hilton Tulum room service menu is complimentary for all Hilton guests.

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Yes! WiFi is complimentary throughout your stay.

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Yes! All rooms come with either a balcony or terrace.

No, the resort has conversion outlets to accommodate American plugs.

Yes, laundry service is available for a fee at your resort.

Yes, both the Barceló and Hilton Tulum accept USD, as do most restaurants, bars, and shops in the surrounding area.

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